Residential Technological Solutions, LLC
Doing Business As: Resi Tech Solutions
Effective Date: October 1, 2025
Last Updated: October 1, 2025
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These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Residential Technological Solutions, LLC ("Company," "we," "us," or "our") regarding your use of our residential technical support services.
BY USING OUR SERVICES, AUTHORIZING REMOTE ACCESS TO YOUR DEVICES, OR MAKING A PAYMENT, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, do not use our services.
CONTACT INFORMATION:
Residential Technological Solutions, LLC
4431 Main St
P.O. Box 4619
Philadelphia, PA 19127-9998
Phone: (484) 271-0487
Email: inquiry@resitech.solutions
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We provide residential technical support services including, but not limited to:
- Remote technical support and diagnostics
- In-person on-site technical support (when purchased separately)
- Computer troubleshooting and repair
- Software installation, configuration, and updates
- Virus and malware removal
- Network setup and troubleshooting
- Hardware diagnostics (hardware replacement parts sold separately)
- Data backup assistance
- Basic technical training
Our services are limited to residential customers in Pennsylvania. We reserve the right to decline service for any reason, including but not limited to:
- Requests involving illegal activities or unlicensed software
- Systems that do not meet minimum technical requirements
- Customers who have previously violated these Terms
- Services beyond our technical capabilities or expertise
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By requesting remote technical support, you explicitly authorize our technicians to remotely access and control your computer, mobile device, or other electronic device ("Device") for the purpose of diagnosing and resolving technical issues.
YOU ACKNOWLEDGE AND AGREE THAT DURING REMOTE SUPPORT SESSIONS, OUR TECHNICIANS WILL HAVE THE ABILITY TO:
- View everything displayed on your screen
- Control your mouse, keyboard, and other input devices
- Access, open, view, modify, and delete files and folders
- Install, uninstall, configure, and update software applications
- Modify system settings, configurations, and registry entries (Windows devices)
- View your browsing history, saved passwords, and any open applications
- Transfer files to or from your Device
- Run diagnostic commands and access system logs
- Execute administrative and system-level commands
BEFORE AUTHORIZING REMOTE ACCESS, YOU MUST:
- CLOSE ALL EMAIL, BANKING, FINANCIAL APPLICATIONS, AND OTHER PROGRAMS CONTAINING SENSITIVE OR CONFIDENTIAL INFORMATION
- CREATE A CURRENT BACKUP OF ALL IMPORTANT DATA (see Section 9 regarding data backup)
- Confirm that you are authorized to grant access to the Device
- Remain present at the Device during the entire remote session
- Be available to respond to technician questions and provide necessary information
- Provide administrative credentials and passwords when requested
- Understand that you may terminate the session at any time
ALL REMOTE SUPPORT SESSIONS MAY BE RECORDED (VIDEO AND AUDIO) FOR QUALITY ASSURANCE, TRAINING, SECURITY, AND LIABILITY PROTECTION PURPOSES. By authorizing remote access, you consent to such recording and monitoring.
We maintain detailed session logs including:
- Date, time, and duration of session
- Technician identification
- Customer information
- Summary of actions performed
- Files and systems accessed
- Commands executed
Session recordings and logs are retained for 90 days and are accessible only to authorized Company personnel, supervisors, quality assurance staff, legal/compliance teams, and law enforcement if required by law.
You may terminate any remote support session at any time by:
- Verbally instructing the technician to disconnect
- Closing the remote access software (AnyDesk)
- Shutting down or restarting your Device
- Disconnecting from the internet
Terminating a session before completion may prevent us from resolving your technical issue and does not entitle you to a refund for time already spent providing services.
You agree to:
- Provide accurate and complete information about your technical issues
- Provide timely access to Devices, systems, and facilities (for on-site services)
- Provide all necessary passwords, administrative credentials, and access codes
- Respond to our communications within reasonable timeframes
- Designate an authorized point of contact for service requests
- Make knowledgeable personnel available to assist with troubleshooting when needed
You are responsible for:
- Maintaining internet connectivity with minimum bandwidth of 10 Mbps for remote support
- Ensuring Devices meet minimum system requirements for our services
- Providing compatible hardware and software systems
- Maintaining adequate electrical supply and appropriate environmental conditions for equipment
- Ensuring physical security of Devices and facilities
- Installing and maintaining remote support software (AnyDesk) when required
YOU REPRESENT AND WARRANT THAT:
- All software on your Devices is properly licensed and legally obtained
- You have the legal right to use all software, data, and systems you request us to service
- You will not request us to perform any illegal acts or use unlicensed software
- You will comply with all applicable laws and third-party license agreements
- You have obtained all necessary consents and permissions for us to access your systems and data
YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS from any claims, damages, or liabilities arising from your use of unlicensed software, illegal content, or violation of third-party rights.
Payment is due at the time services are rendered unless alternative payment arrangements have been agreed to in writing. We accept payment via:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Other payment methods processed through Square
All payments are processed securely through Square, Inc. Payment information is transmitted directly to Square and is not stored on our systems. Square's name may appear on your credit card or bank statement.
For more information about Square's payment processing and privacy practices, review:
- Square Payment Terms: squareup.com/us/en/legal/general/payment
- Square Privacy Notice: squareup.com/us/en/legal/general/privacy-no-account
Current service rates are available upon request and may vary based on:
- Type and complexity of service required
- Time required to complete services
- Whether services are provided remotely or on-site
- Urgency of service request (expedited/emergency services may incur additional fees)
- Parts, software licenses, or third-party services required
We will provide a quote or estimate before beginning work when requested. Final charges may vary from estimates if additional work is required or issues are discovered during service delivery.
For services billed on account (if applicable), payment is due within 30 days of invoice date. Late payments are subject to:
- Late fee of 1.5% per month (18% annually) on unpaid balances
- Suspension of services until payment is received
- Collection costs and reasonable attorney's fees if legal action is necessary
If you dispute any charges, you must notify us in writing within 30 days of the invoice date. We will investigate the dispute and respond within 15 business days. Undisputed portions of invoices remain due and payable.
If we are unable to resolve your technical issue, you may request a refund within 7 days of service completion. Refunds are granted at our sole discretion and are subject to the following conditions:
REFUNDS ARE NOT AVAILABLE IF:
- You decline to implement our recommended solution
- The issue cannot be resolved due to hardware failure requiring replacement parts
- You fail to provide required access, information, or cooperation
- The issue is caused by third-party software or services beyond our control
- You terminate the service session before completion
- Services have already been successfully rendered
For ongoing support plans or subscription services:
- Services are billed monthly or annually as specified in your service agreement
- Cancellation requires 30 days written notice before the next billing cycle
- You may cancel at any time by emailing inquiry@resitech.solutions or calling (484) 271-0487
- If you signed up online, you may cancel online using the same mechanism
- Unused prepaid fees are refundable on a pro-rata basis within 30 days of cancellation
- One-time setup fees are non-refundable
- No refunds for partial months or services already rendered
The following are non-refundable under all circumstances:
- One-time setup fees or initial consultation fees
- Completed diagnostic work
- Software licenses, subscriptions, or digital products purchased on your behalf
- Hardware parts or components
- Third-party services or products
- Travel fees for on-site services
- Emergency or expedited service fees
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:
- LOST BUSINESS PROFITS OR REVENUE
- BUSINESS INTERRUPTION OR WORK STOPPAGE
- LOST, DAMAGED, OR CORRUPTED DATA
- COST OF SUBSTITUTE SERVICES OR EQUIPMENT
- LOSS OF BUSINESS GOODWILL OR REPUTATION
- LOSS OF ANTICIPATED SAVINGS
- ANY OTHER COMMERCIAL OR ECONOMIC LOSSES
THIS LIMITATION APPLIES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
THE TOTAL AGGREGATE LIABILITY OF COMPANY FOR ALL CLAIMS RELATING TO THESE TERMS OR SERVICES PROVIDED SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
This limitation is cumulative and not per-incident. If you paid $300 in the preceding 12 months, our maximum liability to you for all claims combined is $300, regardless of the number or nature of claims.
The limitations of liability in Sections 7.1 and 7.2 do not apply to:
- Our fraud, willful misconduct, or gross negligence
- Death or personal injury caused by our negligence
- Violations of law that cannot be limited by contract
- Our obligations to indemnify you under Section 11 (Intellectual Property Indemnification)
- Your payment obligations under Section 5
BOTH PARTIES UNDERSTAND AND AGREE THAT THESE LIMITATIONS OF LIABILITY ALLOCATE RISKS BETWEEN THE PARTIES. OUR FEES REFLECT THIS ALLOCATION OF RISK AND THE LIMITATIONS OF LIABILITY SPECIFIED IN THESE TERMS. Without these limitations, we would charge significantly higher fees for our services.
We warrant that services will be performed in a workmanlike manner consistent with generally accepted industry standards and practices. If services fail to meet this standard, your sole remedy is:
- Re-performance of the deficient services at no additional charge within 30 days of notification, OR
- If we are unable to re-perform services to meet the standard, a refund of fees paid for the non-conforming services
This limited warranty is void if:
- Problems result from accident, abuse, misuse, neglect, or misapplication
- You or third parties modify, alter, or damage the Device
- You fail to follow our instructions or recommendations
- You fail to maintain adequate backups
- Problems result from hardware failure or incompatibility
EXCEPT FOR THE EXPRESS LIMITED WARRANTY STATED IN SECTION 8.1, ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
COMPANY EXPRESSLY DISCLAIMS AND CUSTOMER WAIVES ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- IMPLIED WARRANTIES OF MERCHANTABILITY
- IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
- IMPLIED WARRANTIES OF TITLE AND NON-INFRINGEMENT
- WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE
WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT:
- Services will be uninterrupted, timely, secure, or error-free
- All defects, errors, or problems can or will be corrected
- Services will meet Customer's specific requirements or expectations
- Results obtained from services will be accurate, complete, or reliable
- Software, hardware, or systems will be compatible with all configurations
- Remote access tools will function properly on all systems
- Data will not be lost, corrupted, or compromised during service delivery
THIS IS ONE OF THE MOST IMPORTANT SECTIONS OF THESE TERMS. PLEASE READ CAREFULLY.
CUSTOMER ACKNOWLEDGES, UNDERSTANDS, AND EXPRESSLY AGREES THAT:
1. COMPANY IS NOT RESPONSIBLE FOR BACKING UP CUSTOMER DATA
2. CUSTOMER IS SOLELY AND EXCLUSIVELY RESPONSIBLE FOR CREATING AND MAINTAINING CURRENT, COMPLETE BACKUPS OF ALL DATA
3. COMPANY SHALL HAVE ABSOLUTELY NO LIABILITY FOR ANY DATA LOSS, CORRUPTION, DAMAGE, OR DESTRUCTION, REGARDLESS OF CAUSE, INCLUDING BUT NOT LIMITED TO:
- Data loss resulting from our services or recommendations
- Data loss caused by hardware or software failure
- Data loss due to malware, viruses, or security breaches
- Accidental deletion or corruption of files
- System crashes, power failures, or natural disasters
- Any other cause whatsoever, whether foreseeable or unforeseeable
4. SERVICES MAY REQUIRE SYSTEM CHANGES, SOFTWARE INSTALLATIONS, CONFIGURATION MODIFICATIONS, OR OTHER ACTIONS THAT COULD AFFECT DATA INTEGRITY, SYSTEM STABILITY, OR FUNCTIONALITY
BEFORE REQUESTING SERVICES, CUSTOMER MUST:
- Create a complete, current backup of all important data
- Verify backup integrity and test restoration capability
- Store backups on separate media or systems (not on the Device being serviced)
- Accept full responsibility and risk for any data loss that may occur
BY USING OUR SERVICES, YOU REPRESENT AND WARRANT THAT YOU HAVE CREATED ADEQUATE BACKUPS AND ACCEPT ALL RISK OF DATA LOSS.
Data recovery services are NOT included in standard technical support services and are available only as a separate, paid service. We make no guarantee that data recovery will be successful. Data recovery services are provided "as is" without warranty. You remain solely responsible for maintaining backups.
Standard technical support services include:
- Remote diagnostic and troubleshooting assistance
- Telephone and email support during business hours (Monday-Friday, 9 AM - 6 PM EST)
- Basic software troubleshooting and configuration
- Software updates for supported operating systems and applications
- Virus and malware removal using standard tools
- Basic network troubleshooting
- Technical guidance and recommendations
Unless specifically agreed to in writing and paid for separately, our services do NOT include:
- Hardware replacement parts and components (parts available for separate purchase)
- Third-party software issues unless specifically covered in your service agreement
- Data recovery services (available as separate paid service)
- On-site visits (available as separate paid service)
- Network infrastructure work (cabling, wiring, router configuration beyond basic setup)
- Custom programming or software development
- Services for systems that do not meet minimum requirements:
- End-of-life or unsupported operating systems (e.g., Windows 7, Windows XP)
- Extremely outdated hardware
- Devices with existing severe hardware failures
- Server administration or enterprise systems (we serve residential customers only)
- Issues caused by:
- Customer negligence or misuse
- Unauthorized modifications by customer or third parties
- Power failures, electrical surges, or natural disasters
- Physical damage to equipment
- Use of unlicensed or pirated software
- Services related to illegal activities or prohibited content
- Password recovery for encrypted systems or accounts where password has been lost
- Backup and disaster recovery services (customer responsibility per Section 9)
We may recommend or help implement third-party products, software, or services (antivirus software, cloud storage, etc.). We are not responsible for the performance, reliability, or support of third-party products. All third-party products are subject to their own terms, conditions, and warranties. Support for third-party products must be obtained from the respective vendors.
All intellectual property rights in our services, including but not limited to methodologies, processes, documentation, tools, scripts, and proprietary software, remain the exclusive property of Company. No license or right is granted to Customer except the limited right to use our services as specified in these Terms.
You retain all ownership rights to your data, files, and systems. By authorizing us to access your systems, you grant us a limited, non-exclusive license to access, use, and modify your data and systems solely to the extent necessary to provide services. We claim no ownership interest in your data or intellectual property.
We will defend, indemnify, and hold you harmless from any third-party claims that our services infringe or misappropriate any patent, copyright, trademark, or trade secret of any third party, provided that:
- You notify us promptly in writing of the claim
- You give us sole control over the defense and settlement
- You provide reasonable cooperation in the defense
If services are found to infringe, or we believe they may infringe, we may at our option:
- Obtain the right for you to continue using the services
- Modify the services to make them non-infringing
- Replace the services with non-infringing alternatives
- Terminate the services and refund prepaid, unused fees
This Section 11.3 states our entire liability and your exclusive remedy for intellectual property infringement claims.
During service delivery, we may have access to your confidential information, including but not limited to personal data, financial information, business information, passwords, and system configurations ("Confidential Information").
We agree to:
- Maintain the confidentiality of your Confidential Information
- Use Confidential Information only to provide services to you
- Not disclose Confidential Information to third parties except as necessary to provide services or as required by law
- Implement reasonable security measures to protect Confidential Information
- Return or destroy Confidential Information upon termination of services (except as required for legal or regulatory compliance)
Our confidentiality obligations do not apply to information that:
- Was publicly available before disclosure to us
- Becomes publicly available through no breach of these Terms by us
- Was rightfully in our possession before disclosure by you
- Is independently developed by us without use of your Confidential Information
- Is required to be disclosed by law, court order, or government authority (we will provide notice when legally permitted)
Your Confidential Information is also protected by our Privacy Policy. For information about how we collect, use, and protect your personal data, please review our Privacy Policy at [your website]/privacy-policy.
These Terms become effective when you first use our services and continue until terminated as provided below.
You may terminate these Terms at any time by:
- Ceasing to use our services
- Closing your account (if applicable)
- Providing written notice to inquiry@resitech.solutions
For ongoing support agreements or subscriptions, termination requires 30 days written notice as specified in Section 6.2.
We may terminate these Terms and refuse service if:
- You breach any provision of these Terms
- You fail to pay amounts owed
- You engage in abusive, threatening, or inappropriate behavior toward our staff
- You request illegal services or use of unlicensed software
- We determine that continuing services would expose us to legal liability
- We cease offering services to the public
Upon termination:
- Your right to use our services immediately ceases
- You remain obligated to pay all amounts owed for services rendered
- Sections of these Terms that by their nature should survive termination will survive, including: payment obligations, limitation of liability, warranties and disclaimers, intellectual property, confidentiality, dispute resolution, and general provisions
- We will have no obligation to retain your data, files, or information
BEFORE INITIATING ANY FORMAL DISPUTE RESOLUTION PROCEEDINGS, THE PARTIES AGREE TO ATTEMPT TO RESOLVE DISPUTES THROUGH GOOD FAITH NEGOTIATION.
If you have a complaint or dispute, you must provide written notice describing the claim in detail to:
Residential Technological Solutions, LLC
Attn: Dispute Resolution
4431 Main St, P.O. Box 4619
Philadelphia, PA 19127-9998
Email: inquiry@resitech.solutions
We will attempt to resolve the dispute within 30 days of receiving your notice. If the dispute cannot be resolved informally within 30 days, either party may proceed to binding arbitration as described below.
ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR SERVICES THAT CANNOT BE RESOLVED THROUGH INFORMAL NEGOTIATION SHALL BE RESOLVED BY BINDING ARBITRATION administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.
Arbitration Details:
- Location: Philadelphia County, Pennsylvania
- Arbitrator: One arbitrator selected in accordance with AAA rules
- Rules: AAA Commercial Arbitration Rules
- Decision: The arbitrator's decision is final and binding
- Judgment: Judgment on the arbitration award may be entered in any court of competent jurisdiction
- Fees: Each party bears its own attorneys' fees and costs unless the arbitrator awards fees to the prevailing party
YOU AND COMPANY AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. Neither party may bring claims as a plaintiff or class member in any class, consolidated, or representative action. The arbitrator may not consolidate more than one party's claims and may not preside over any class or representative proceeding.
Notwithstanding the arbitration requirement, either party may bring an individual action in small claims court if the claim qualifies under the court's jurisdictional limits and the claim is brought solely in that party's individual capacity.
You may opt-out of the arbitration agreement by sending written notice to us within 30 days of first accepting these Terms. The notice must include your name, address, and a clear statement that you wish to opt out of the arbitration provision. If you opt-out, all disputes will be resolved in the courts specified in Section 15.2 below.
These Terms and any disputes arising from them shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflicts of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If arbitration does not apply (due to opt-out or small claims court exception), the parties consent to the exclusive jurisdiction of the state and federal courts located in Philadelphia County, Pennsylvania. Each party waives any objection to venue or inconvenient forum.
These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Company regarding the subject matter and supersede all prior or contemporaneous agreements, communications, or understandings, whether written or oral.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
- Posting the updated Terms on our website with a new "Last Updated" date
- Sending email notification to your registered email address (if applicable)
- Providing notice during your next service interaction
Your continued use of services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our services.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.
No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any rights or obligations under these Terms without our prior written consent. We may assign these Terms or any rights or obligations under these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
Neither party shall be liable for any failure or delay in performing obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, government actions, internet outages, power failures, or pandemic events.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties.
All notices required or permitted under these Terms must be in writing and shall be deemed given when:
- Delivered personally
- Sent by email with confirmation of receipt
- Sent by certified mail, return receipt requested
- Delivered by nationally recognized overnight courier service
Notices to Company must be sent to:
Residential Technological Solutions, LLC
4431 Main St, P.O. Box 4619
Philadelphia, PA 19127-9998
Email: inquiry@resitech.solutions
These Terms do not create any third-party beneficiary rights except as expressly stated herein. No third party may enforce any provision of these Terms.
The section headings in these Terms are for convenience only and have no legal or contractual effect.
For questions about these Terms of Service, please contact us:
Residential Technological Solutions, LLC
4431 Main St
P.O. Box 4619
Philadelphia, PA 19127-9998
Phone: (484) 271-0487
Email: inquiry@resitech.solutions
Website: resi-3adb8b.webflow.io
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 2:00 PM EST
Sunday: Closed
BY USING OUR SERVICES, AUTHORIZING REMOTE ACCESS TO YOUR DEVICES, OR MAKING A PAYMENT, YOU ACKNOWLEDGE THAT:
1. You have read and understood these Terms of Service
2. You have read and understood our Privacy Policy
3. You agree to be bound by these Terms and our Privacy Policy
4. You are at least 18 years old or have parental/guardian consent
5. You have the legal authority to enter into this agreement
6. You understand the risks associated with technical support services, including potential data loss
7. You have created adequate backups of all important data before requesting services
8. You accept all limitations of liability, warranty disclaimers, and dispute resolution provisions
IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE OUR SERVICES.
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Last Updated: October 1, 2025
Copyright (C) 2025 Residential Technological Solutions, LLC. All rights reserved.